eAvenue, Zendesk and ScreenSteps Live
How do ScreenSteps Live and Zendesk together help you improve your business?
Together Zendesk and ScreenSteps Live make my techs’ lives easier giving them an easy to use resource of knowledge. Our techs needed a simple way to share ideas with our customers on how to use our product in many different ways. Before we were making videos and they were too time consuming to edit and get right. With ScreenSteps its easy to create and adjust our content. ScreenSteps gave us lots of time back!
Why do you use ScreenSteps Live with Zendesk instead of just using the Zendesk knowledge base?
You can't beat the ease of use of ScreenSteps Live — Edit, update, publish...
How do your customers respond to your ScreenSteps Live site?
My clients love it! I get compliments on it all the time and have been asked if I could create the same type of instructions for other products my clients use because they hate what they have to deal with presently.
At a recent trade conference I was doing a live demo of our software and a question was brought up in the audience, “Do you have good documentation for your product?” I pulled up our ScreenSteps Live account and the audience as a whole gasped and many people said “Real documentation!” So thank you ScreenSteps your product created many sales for us just through the idea that we have easy to follow docs.
Eavenue.ca is an Interactive Agency that assists businesses with all aspects of building a business online. They develop the visual look and feel as well as the back ends for websites. They also specialize in print work, trade show marketing as well as creating help manuals for clients.
You can learn more about eAvenue at http://eavenue.ca.
