Screenshots

Never Answer the Same Question Twice

A simple approach to online documentation

  • A hosted documentation solution
  • The simplest way to publish documentation from ScreenSteps Desktop
  • Use your own domain name and your own styling
  • Integrate with third party services using our API

Easily Capture and Share Your Knowledge

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A Place to Store All Your Answers

ScreenSteps Live is a system for creating, distributing and storing answers to questions that your employees or customers are asking you. Our customers use ScreenSteps Live for the following situations:

  • Organizational Support – Our customers use ScreenSteps Live to help their organizations run more efficiently. These organizations are usually trying to integrate software products and services from companies such Google, Salesforce, WordPress, and many others. They use ScreenSteps Live to help their team know how to use those technologies most effectively.
  • Customer Support – Many of our customers use ScreenSteps Live to create and share software documentation and knowledge base articles about the products they sell. ScreenSteps Live allows them to provide better customer service while at the same time decreasing customer support requests.

A Simple Solution to a Complex Problem

simple

A Simple Approach

We believe that simple things get done and hard things get procrastinated.

ScreenSteps Desktop and ScreenSteps Live make everything from content creation to content sharing simple.

organization

Easy Organization

ScreenSteps Live creates a very simple hierarchy for your lesson content. This helps you keep everything organized with a minimum of effort.

collaboration

Easy Collaboration

ScreenSteps Live makes it easy for your entire team to contribute and update content. The source files for all lessons are stored online, allowing anyone on your team to update documents at any time.

All the Power You Need

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Control Access to Your Content

Some people want to share their content with everyone. Some people want to share it with a select few. And some people want to do both. ScreenSteps Live makes it very easy to control who can view your content on ScreenSteps Live.

customize

Customize Your Look and URL

We know the importance of branding. That is why we allow a wide variety of customizations to your ScreenSteps Live site:

  • Use your own domain for your ScreenSteps Live spaces
  • Create custom templates that exactly match the look and feel of your site
integrate

Integrate

ScreenSteps Live provides a lot of tools that make it simple to integrate ScreenSteps Live into your existing site, web applications and workflow:

  • ScreenSteps Live has a full RESTful API for accessing your content.
  • We provide widgets and plugins that let you integrate with third-party services such as Zendesk and WordPress.
  • We offer the free ScreenSteps Live Support Client which makes it easy to post urls to your ScreenSteps Live content in social media applications, support emails or blog posts.