Online knowledge base software
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Powerful desktop authoring tools
Beautiful docs with no developers
ScreenSteps Live is the only online knowledge base software that is optimized for working with images and screenshots. That means you create better documentation that makes a real impact on your business.
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Create better documentation faster
No one enjoys writing documentation in Microsoft Word or uploading images one at a time using a web editor.
ScreenSteps Live gets rid of traditional documentation tools and provides you the fastest and simplest authoring workflow available.
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Update your documentation in less time
With most systems keeping your documentation up to date can be a major headache.
ScreenSteps Live makes replacing screenshots and reorganizing content simple. You spend more time creating great new content and less time keeping everything up to date.
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Get people to read your documentation
Is your documentation locked in a PDF file somewhere, buried in your forums or lost on your company intranet? If no one can find your documentation then it is worthless.
ScreenSteps Live gives you the tools to deliver your documentation right where people need it – in emails, support tickets, forums and support chats.
“For Hover’s support tools we wanted providers that were delivering excellence in their section of the market. For customer tutorials and guides ScreenSteps Live was the best solution.”
“We find we are spending less time teaching people how to do things and more time working to improve the District. We all not only feel more organized, we ARE more organized.”
“Customer support requests have dropped significantly.”
“Our customers love it, our trainers love it and our support team loves it.”
Features
Desktop Authoring/Image uploading
No more upload images files via web forms. All image uploads are handled for you.
Simple permissions and branding
Make your content private or public. Customize your site and domain name.
Integrate with your existing systems
Single sign-on, content API and custom templating let you integrate ScreenSteps Live with your current applications.
Rethink Documentation
Make it more beautiful
More screenshots means more clarity which means more effective documentation. ScreenSteps Live is the only online documentation service optimized around using lots of screenshots in your documentation.
Make it simple
Our simple approach to documentation helps you know what to document and how to do it.
Make it useful
We give you tools to push your documentation out to where your users need it.
Learning Center
We don’t just give you documentation tools. We provide you with webinars, ebooks, blog posts and instructional videos that help you know how to create better documentation.
